Relax Care

Yes, once you have booked with FERGUS Hotels, the booking confirmation email will also include a document with all the policy details. If you book a flexible rate, you will get a copy of the policy after you check in at the hotel. However, we remind you that you can see the conditions before booking using the links above. We recommend you read the entire document carefully.

If you need medical assistance during your trip, contact the insurer by calling +34 91 566 15 88. An agent will assist you and tell you what you have to do to get help.

The different circumstances covered by the insurer and the maximum amounts it will reimburse are shown below. 1. Medical and health care in Spain. Limit: €30,000 Dental expenses. Limit: € 250 2. Repatriation or transportation of the sick. Limit: the full cost 3. Repatriation or transportation of other insured people. Limit: the full cost 4. Travel for a relative or companion in case of hospitalisation - Travel expenses. Limit: the full cost - Living expenses for the visiting relative or companion in case of hospitalisation. Limit: €500 (€50 x 10 days) - Living expenses for a non-visiting relative or companion in case of hospitalisation. Limit: € 1,500 (€150 x 10 days) 5. Convalescence in the hotel €1,500 (€150 x 10 days) 6. Repatriation or transportation of any deceased insured person Limit: the full cost 7. Early return due to the death of a relative Limit: the full cost 8. Early return due to the hospitalisation of a relative Limit: the full cost 9. Early return due to serious incident affecting home or premises Limit: the full cost 10. Loss of services contracted but not enjoyed as a result of hospitalisation Limit: € 500 11. Assistance of a professional driver Limit: the full cost 12. Medical telephone consultation service Supplier: ARAG service 13. Refund for holidays not taken. Limit: € 3,000

The reimbursement of cancellation costs applicable under the general conditions of the Non-Refundable and Semi-Flexible rates, will be made up to a maximum amount of €10,000 provided that any of the following causes occur: https://www.fergushotels.com/backoffice/pdf/files/502relax-care-pdf_en.pdf

If any of the reasons described above apply to you, and you have booked a Non-Refundable or Semi-Flexible rate, the insurer will contact you as soon as possible after reviewing all the documentation provided. If you have any questions, you can contact the insurer by phone on +34 91 566 15 88.

The insurance covers the person who made the booking and their travel companions. So that the insurance company can identify the people involved, please fill in the data and follow the steps indicated in the following link: https://app.flexmyroom.com/en/ If you are making a booking for someone else, please make sure that they are included using the link above.

A copy of the FERGUS Hotels FERGUSCare insurance policy can be downloaded from the links on this page.